Runbook
What you see, why it happens, and the taps that fix it. More answers are in the faq. Still stuck? Report a bug.
the old keyboard came back
Android picks a keyboard per app and after some updates, and can switch back.
- Hold the space bar, or tap the keyboard button in the navigation bar.
- Pick Keyglow.
keyglow is not in the list
Android keeps every keyboard off until you turn it on, and an update or a reset can turn it off again.
- Open Keyglow,
Set up. - Turn on Keyglow, then switch to Keyglow.
suggestions in the wrong language
Suggestions follow only the language you are on.
- Tap the globe key until the right language shows.
no launcher theme
The theme comes from Phosphor or Hyprtile on the same phone. An older launcher does not share it.
- Update Phosphor or Hyprtile from Google Play.
- Open
Lookand pickMy launcher.
the lights do not move
The lights hold still when animations are off in Android's settings.
- Android settings, Accessibility: turn animations back on.
autocorrect keeps changing a word
- Tap Delete right after the fix. Keyglow keeps your word and stops making that fix.
- Or set
AutocorrecttoMildunderTyping help.
the veil covers what I need
Some apps never tell the keyboard where the cursor is, so the clear band sits just above the keys.
- Tap the veil button to lift it for a moment.
- Taps and scrolls on the shade still reach the app.
no red lines in other apps
Android uses one spell checker for the whole phone.
Typing help,Spell check with Keyglow.- Pick Keyglow there, and check the spell checker is on.
my learned words are gone
Words live only on the phone. Clearing Keyglow's storage or a new phone starts fresh.
Your words,Restore your words from a file, if you made a backup.- From now on, back up now and then.
asked to pay again
- Sign in to Google Play with the account that bought Keyglow.
- Install from your library there. You never pay twice.