Fileglow

Runbook

When something goes wrong

What you see, why it happens, and what fixes it. More answers are in the questions.

A share will not connect

Fileglow says why: the server was not found, turned the connection down, or did not answer.

  1. Check the address, the port, and that sharing is on.
  2. Check the server is on the same network as the phone.
  3. Check the user name, password and the shared folder's name.
  4. An SFTP server whose key changed is refused on purpose. If you reinstalled it, remove the share and add it again.

It says a copy was cut short

Fileglow was closed while it copied, zipped or unzipped. The half made copy went to the trash; the originals were not touched.

  1. Copy or move again.

An unzip or a copy out of an archive stopped

The file unpacks to more than the free space. Fileglow stops before the phone fills, so a zip bomb cannot harm it.

  1. Free up space, or unzip to a drive with more room.
  2. A tiny zip that says it holds gigabytes is not worth opening.

OneDrive says Unverified

Microsoft has not finished checking Fileglow as a publisher yet. The sign in is still Microsoft's own page.

  1. Check the page is Microsoft's own sign in, then go on.

Search inside files misses some

The private index stops after the first 100,000 files.

  1. Search from the folder you need rather than the whole phone.

Android/data is empty

Android keeps it closed to file managers.

  1. With Pro, install Shizuku, start it, and allow Fileglow.
  2. Open the folder's More, App data with Shizuku. After a restart, start Shizuku again.

A mirror or Wi-Fi transfer stopped

Mirrors run on Wi-Fi while charging, about every six hours. Wi-Fi transfer stops after 15 idle minutes, five wrong PINs, or leaving Wi-Fi.

  1. Tap Mirror now, or start Wi-Fi transfer again for a fresh PIN.

A drive is still listed after removing it

Drives saved before come off the phone only when you disconnect them.

  1. Settings, Pro, Network shares and cloud drives, tap the drive, then Disconnect.

Pro is still locked

  1. Sign in to the Play Store with the Google account that bought Pro.
  2. Open Settings, Pro again.

The subscription will not start

Support And Live API runs through Google Play. With no account on the phone, an old Play Store, or a copy not from Google Play, it cannot start.

  1. Open the Play Store once and check you are signed in.
  2. Update Fileglow and the Play Store, then try the row again.

To cancel: tap the same row, or Play Store, your profile, Payments and subscriptions.